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support@myprolificmotion.com

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Refund Policy

Returns 

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The item must be in its original packaging, if applicable, in the same condition it was received.

We do not accept returns for perishable items, intimate items, gift cards, magazine, downloadable software products and beauty items.

If you wish to return your item, we must receive your request within 30 days of the date you received your item.


To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Partial Refunds (If applicable) 

There are certain situations where only partial refunds are granted  
- Book with obvious signs of use 
- CD, DVD, software, video game, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 7-10 business days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.



Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your bank or credit card company, it may take some time before your refund is officially posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@myprolificmotion.com.

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@myprolificmotion.com within 30 days of receiving your product to begin the process.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 

After you’ve submitted a return request to support@myprolificmotion.com, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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